We seek to ensure that our Services are as useful and efficient as possible and we are constantly working on improving them. We reserve the right to make changes to our Services at any time and for any reason. So please review them frequently.


No, your ticket will be emailed to you. You can print this ticket or show it using your mobile to gain entry to your event.

No, the number of people on that ticket will show on the e-ticket – each person should bring a copy.

You can resend your e-tickets to the email address you used to make the booking purchase. If you are still having problems please email the bookings team at bookings@eventsheaven.com.

You will receive a confirmation email with your order details and e-tickets.

Please compare your original purchase with the number of tickets sent. If you are unable to see any purchase transaction error contact our support team on bookings@eventsheaven.com.


The Event Organisers who list their events on Events Heaven website have their own refund policies. If the event you registered for has a refund policy, It will be posted on the same event page under T&C’s Eligible refund requests that fall within the organiser’s posted refund policy should be honoured. However, refund requests that are not eligible for the organiser’s posted refund policy will be addressed at the discretion of the organiser.

First, check the Event Organiser’s T&C’s on the event page. Then, if necessary contact our support team on bookings@eventsheaven.com. Please note that refunds are subject to a £1 handling fee per transaction

Please check the same event page on our website for an update or further information.

Check the Event Organiser’s refund policy on the page of the event for which you hold a ticket.